Post by messi05 on Jan 24, 2024 11:23:41 GMT
The employee will say that they will have to order in São Paulo and, after a month, perhaps the answer will be that they have already asked the headquarters in China. Beautiful plasma televisions, cell phones where calling is just a detail, computers, microwave ovens, stoves and many other devices prove to be useless once the warranty period has passed. And as no one is willing to wait for parts to arrive without an arrival date, the decision is usually to buy a new device. The consumer, victim of a well-engineered strategy, remains inert most of the time. According to research by the Brazilian Institute for Consumer Protection (Idec): The majority of consumers (81% of respondents) change their cell phone without first taking it to technical assistance to find out if it can be repaired.
For the other items evaluated in the Buy Phone Number List survey (household appliances, digital devices such as computers and cameras, and electronics), consumers who do not opt for technical assistance represent a lower percentage, respectively 23%, 27% and 44%, but still at high levels . [ii] Awareness, obviously, depends on the level of culture and awareness in society. Not many people seek redress from the Judiciary. The legal basis is the Consumer Protection Code, which includes among its principles the repression of all abuses committed and the consumer's right to adequate information (articles 4, VI and 6, III). Article 18 of the same Code stipulates that suppliers of durable or non-durable consumer products are jointly and severally liable for defects in quality or quantity that make them unsuitable or unsuitable for the consumption for which they are intended or reduce their value.
And article 32, clearly, establishes that manufacturers and importers must ensure the supply of components and spare parts until the manufacture or import of the product ceases and, even when they, for any reason, cease, they must maintain the supply for a reasonable period of time, in accordance with the law. Therefore, as Laís Gomes Bergstein teaches, “in the event that new versions or editions of products are launched, suppliers must offer ways for those already purchased by consumers to remain functioning properly until they need to be discarded due to natural wear and tear”. [iii] The majority of those who seek redress from the Judiciary go to the Special Civil Courts, through requests for amounts up to 40 minimum wages. For this reason, most of the jurisprudence comes from the Appeal Panels of the Courts.
For the other items evaluated in the Buy Phone Number List survey (household appliances, digital devices such as computers and cameras, and electronics), consumers who do not opt for technical assistance represent a lower percentage, respectively 23%, 27% and 44%, but still at high levels . [ii] Awareness, obviously, depends on the level of culture and awareness in society. Not many people seek redress from the Judiciary. The legal basis is the Consumer Protection Code, which includes among its principles the repression of all abuses committed and the consumer's right to adequate information (articles 4, VI and 6, III). Article 18 of the same Code stipulates that suppliers of durable or non-durable consumer products are jointly and severally liable for defects in quality or quantity that make them unsuitable or unsuitable for the consumption for which they are intended or reduce their value.
And article 32, clearly, establishes that manufacturers and importers must ensure the supply of components and spare parts until the manufacture or import of the product ceases and, even when they, for any reason, cease, they must maintain the supply for a reasonable period of time, in accordance with the law. Therefore, as Laís Gomes Bergstein teaches, “in the event that new versions or editions of products are launched, suppliers must offer ways for those already purchased by consumers to remain functioning properly until they need to be discarded due to natural wear and tear”. [iii] The majority of those who seek redress from the Judiciary go to the Special Civil Courts, through requests for amounts up to 40 minimum wages. For this reason, most of the jurisprudence comes from the Appeal Panels of the Courts.